Calibrating desirability, feasibility and viability to create great customer experiences
My decade plus of experience in designing software for emerging technologies.
Experience
Manager of Product Design at Bitsight, 2019-2025
Manager of Product Design for Third Party Risk Management | 2023-2025
Hired two team members, promoted one, trained new designers on usability testing
Created 45 UX guidelines leading to more consistency across applications and speed implementation
Spearheaded the Design-a-thon event in ‘23 and ‘24, 6 projects turned into funded product initiatives
Design lead for TPRM products resulting in a 5 point increase in usability score (SUS) and 4x increase in monthly active users
Created and facilitated ‘Intro to Design Thinking’ training, and ran sessions for several teams
Senior Product Designer - Third Party Risk Management, Cyber Insurance | 2020-2023
Inventor for three patents for “Systems And Methods For Cybersecurity Risk Mitigation And Management” (USPTO: D1038973, D1038972, D1010666)
Created a workflow for managing zero day vulnerabilities that brought in $200k in sales, repositioned Bitsight as more than a security rating, and is used monthly by 40% of customers
Redesigned the Cyber Insurance app exceeding our goal by 4 points for a usability score (SUS) of 80
Product Designer - Continuous Monitoring | 2019 - 2020
Redesigned a free access collaboration program for security vulnerabilities that has been used by over 50k organizations in last 4 years and increased the annual rate of companies collaborating up by 40%
Adjunct Instructor at Duke University | 2019-2023
Instructor of “Using Human Centered Design to Improve the Citizen Experience”
16 students pursued a career in human centered design after taking the class
Collaborated with 18 local Durham organizations
Student project outcome: increased retention from 50% to 81% for community work placement program at StepUp Durham
Product Designer at ConsenSys | 2018-2019
Designed a new vision for using blockchain and cryptocurrency to democratize real estate
UX Designer IBM Cloud, The Weather Company, IBM Digital | 2014-2018
Designed new framework for the Weather Channel App home screen increased click through rates by 400%
Education
B.S. Degree of Graphic Design, College of Design at North Carolina State University
Summa Cum Laude 2014
Skills
Patents, Publications, Public Speaking
Interests
Martial arts
Black belt in wado-ryu karate
Third Stripe white belt in BJJ
4th kyu in aikido
Sustainable fashion
Thrifting, estate sale shopping
Mending, tailoring and sewing my own clothes
Crafts of many kinds
Resin, polymer clay, hand lettering, flow painting, watercolor
Performing in musicals
Various roles in community theatre
